Welcome to your Serenité Stay
We hope this message finds you well! As your upcoming stay at Serenité approaches, we’re thrilled to welcome you and are committed to making your experience truly unforgettable.
This note is simply to get you thinking about any concierge services you may want to take advantage of during your stay. Whether you’re planning a relaxing getaway or an activity-filled adventure, our team is here to help make every moment seamless.
To help us prepare for your arrival, we’d like to introduce you to Serenité Concierge Services — our exclusive offering designed to personalize and enhance every aspect of your stay. From booking water park tickets and dinner reservations to arranging shuttle service and more, our dedicated concierge team is here to assist.
To ensure the best availability and service, we kindly recommend submitting any concierge requests at least 2–3 days prior to your arrival.
We look forward to helping you experience the beauty of the Poconos this season.
Planning Your Stay:
To help you explore the best of the Poconos, you can click the buttons below to take you to pages updated weekly with local events and activities.
We offer recommendations and bookings for a wide range of activities, including:
- Scenic hiking trails
- Water park tickets
- Horseback riding
- Local wineries and tasting rooms
- Fine and casual dining experiences
- Family attractions and more
Once we receive your interests or activity preferences, we’ll follow up with a personalized email that includes curated recommendations and details tailored to your stay. Whether it’s tickets, dinner reservations, spa appointments, or transportation — we’re happy to coordinate everything on your behalf.
Instacart Delivery
If you’d like groceries delivered prior to your arrival, you can place an order through the Instacart app and have it sent to our Serenité Membership Gallery.
- Delivery Address: 503 Camelback Road, Tannersville, PA 18372
- Delivery Hours: 9:00 AM – 3:00 PM (Our team will ensure your groceries are placed in your residence before you arrive.
- Important: When placing your Instacart order, please include the name the reservation is under in the delivery information or notes section. This helps our team properly identify and deliver your order to the correct residence.
- Note: Please inform the front desk of your scheduled delivery time.
Already checked in? No problem! You may also use Instacart during your stay by entering your residence address and residence number directly when placing your order. Deliveries can be received at your convenience.
Nearby Grocery Stores:
- Weis Markets – 10 mins (3.5 miles): 2836 PA-611, Tannersville, PA 18372
- Giant – 14 mins (8 miles): 65 PA-611, Bartonsville, PA 18321
Nearby Grocery Stores:
- Weis Markets – 10 mins (3.5 miles): 2836 PA-611, Tannersville, PA 18372
- Giant – 14 mins (8 miles): 65 PA-611, Bartonsville, PA 18321
Shuttle Service:
Our complimentary shuttle is available within a 20-mile radius of the resort on Saturdays and Sundays, subject to availability. To ensure availability, we kindly ask that all shuttle bookings be made at least 24 hours in advance.
Mobile key access:
We use an app called Dormakaba BlueSky Access for your mobile room key. Mobile keys are sent out later in the afternoon on your arrival day. Please be sure to download the app in advance.
Please don’t hesitate to reach out with any questions or requests. We look forward to welcoming you soon! If you have any questions, please let us know.
Thank you!
Serenite Concierge Team
Contact Your Serenité Concierge
We’ll take care of it.
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